Richard Wilbur
Senior IT Field Services Manager @MKS Inc.
Janesville, WI, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2023 — Present
Senior IT Field Services Manager @MKS Inc.
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Andover, MA, US
EDUCATION
1997 — 1998
University of Wisconsin-Rock County
Various Course Work
1998 — 1999
Blackhawk Technical College
Associate of Science (A.S.)
1999 — 2002
Blackhawk Technical College
Associate of Science (A.S.)
SKILLS
IT ManagementManagementIT Service DeliveryCustomer ServiceEscalations ManagementItil ProcessItil Service StrategyWindows XpWindows 7Mac OsMavericksMountain LionSnow LeopardCasperDesktop DeploymentProcess ImprovementVendor ManagementService Level AgreementsBusiness AnalysisComputer Hardware TroubleshootingSoftware InstallationSoftware TroubleshootingSoftware and Hardware TrainingMicrosoft TechnologiesSoftware DocumentationIT OperationsService-Now.comActive DirectoryCross-Functional Team LeadershipTechnical SupportMicrosoft OfficeProject ManagementLeadershipService DeliveryIT Service ManagementComputer HardwareWireless MobilityWindowsBusiness Process ImprovementItil
ABOUT RICHARD WILBUR
Dynamic Technology Support Manager with International experience providing global managed…
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