Ravi Sharma

Assistant Vice President in Business Transformation at DBS India Ltd

Role: AVP Business Transformation at DBS Bank
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Ravi Sharma

Experienced Operations Leader | Insurance & Financial Services Specialist | Customer…

Experience

AVP Business Transformation
DBS Bank
Sep 2023 — Present · Mumbai, IN
Spearheaded the cluster champion program to streamline and enhance communication channels between branch offices and senior management- Directed a critical customer experience initiative focusing on complaint analysis and resolution strategies, significantly improving customer satisfaction- Enhanced customer communication by refining the tone and content across various channels, leading to a measurable improvement in customer experience- Designed and implemented a comprehensive knowledge management portal, engaging over users with an average of weekly views.

Education

IBS Hyderabad
MBA
2008 — 2010

Contact information

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Work email
•••••@dbs.com
Personal email
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Current company

DBS Bank

Banking · 10K employees · Founded 1968 · 12 Marina Boulevard, DBS Asia Central @ Marina Bay Financial Centre Tower 3, SG

DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com

dbs.com

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About Ravi Sharma

Experience

AVP Business Transformation

Education

IBS Hyderabad

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