Rajesh Solanki

About Rajesh Solanki

I am a Chief Manager (IT Head) at Amplifon, a global leader in hearing solutions, with over 25 years of experience in IT leadership roles. I have extensive exposure to ICT infrastructure, strategic planning, software projects, and operations, while driving a functional strategy enabling business growth; won \"Best Function\" awards in the last FOUR consecutive years for outstanding performance and results.As a leader, I prioritize company needs and develop solutions that allow corporate technology to sustain itself. I ensure the reliability and security of IT systems and recognize opportunities for improvement and innovation. I automate business processes, leverage tools and technologies to streamline operations, reduce manual effort, and increase productivity. I manage complex IT infrastructures and ensure their stability, scalability, and security. I collaborate with various teams and stakeholders across departments to understand their unique technical requirements and align IT initiatives with business goals. I am currently spearheading a digital transformation project, overseeing teams of project managers, architects, and developers in the modernizing of local processes for seamless global integration. I am a certified professional in project management, IT service management, and Microsoft technologies. I am a strategic partner and a people leader who empowers and motivates my team to achieve excellence.

Experience

1. Chief Manager (Head of IT)

   Amplifon

   Apr 2018 — Present · Gurugram, IN

   Effectively led the infrastructure team to complete the Meraki SD-WAN project with zero downtime, resulting in improvement in network security and system manageability, meeting present needs and future scalability.• Migrated server infrastructure to the cloud within a two-day week-off period, maintaining business operations uninterrupted, surpassing the anticipated four-day downtime.• Provided CRM system to marketing department and completed implementation within given time-frame demonstrating strategic planning which resulted in 28% growth in revenue of marketing channels after one year.• Applied an ITSM process and introduced a new ticketing system that helped achieve SLAs up to 98.5% within three months, thus minimizing productivity losses and winning the Best Function Award for the year.• Managed to reduce IT operational costs by 30% during the pandemic by better management and negotiating with vendors.• Managed all the IT resources starting from resource planning, recruitment, performance, appraisal, skill update etc.• I deal with vendors tactfully and negotiate with them to get services at the minimum cost which is a direct saving of money for the organization.

Education

• Guru Ghasidas University

  Bachelor’s Degree

• GT Computer Hardware Engineering College - India

  Diploma

• AISECT UNIVERSITY

  Honors Diploma

• Sikkim Manipal University - Distance Education

  Master of Business Administration (MBA)

Skills

• IT Operations
• Requirements Analysis
• Vendor Management
• Stakeholder Management
• Disaster Recovery
• Vmware Esx
• Windows
• Project Planning
• IT Service Management
• Team Building
• Management
• Change Management
• Solution Development
• Project Management
• Technical Support
• IT Governance
• IT Infrastructure Management
• Analysis
• Linux System Administration
• Microsoft Office
• Integration
• Team Management
• Contact Center Technology
• Virtualization
• Technology Evaluation
• Vmware Vcenter
• Software Development
• Troubleshooting
• Automation
• Business Process Improvement
• IT Procurement
• Service Desk
• Resource Staffing
• IT Project & Program Management
• Networking
• IT Security Policies & Procedures
• Foxpro
• Microsoft Sql Server
• Windows Server
• Leadership