Rakesh R Krishnan

About Rakesh R Krishnan

Seasoned Quality Assurance professional with over 12 years of experience testing web, desktop, and mobile applications. Skilled in interpreting customer requirements, executing regression, smoke, and functional testing, and delivering high-quality software solutions. Adept at managing the full testing lifecycle—from requirement analysis and system study to test execution and implementation. Possess extensive hands-on experience in testing AI-driven agent applications on both iOS and Android platforms.Most recently, I served as AVP/Software Engineer at JPMorgan Chase & Co, where I led comprehensive testing efforts for mobile applications on iOS and Android. My responsibilities included validating core functionalities, user interfaces, and device compatibility to ensure a seamless and consistent user experience. I conducted testing across emulators, simulators, and real devices.Previously, I held the role of Senior QA Engineer at Aspect Software for nearly ten years. During this time, I played a key role in testing cloud-based contact center solutions, including ACD, AOD, and unified communication applications. I was responsible for designing and maintaining automation test cases, configuring user roles for various test scenarios, and resolving customer-reported issues.Earlier in my career at LiveVox Solutions, I worked as a UAT Engineer, focusing on the LiveVox Voice Portal, which leverages VXML technology for interactive voice response and call management. I contributed significantly to understanding client specifications, conducting functional and regression testing, and maintaining the integrity of QA environmentsKey Skills:• Expertise in quality assurance, focusing on web, mobile (iOS/Android), telecom, and desktop applications• Proven leadership in mentoring and managing QA teams, overseeing the creation of test cases, conducting bug audits, and ensuring smooth collaboration to meet deliverables• Performed end-to-end localization testing across multiple languages to ensure consistency in UI, content accuracy, and cultural appropriateness• In-depth knowledge of testing contact center products (ACD, AOD, unified communications).• Proficient in test planning, reviewing technical documents, and tracking bug resolutions for timely issue escalation and effective communication with management• Validated the translated content for functional correctness, grammar, and formatting across the application. • Proficient in BDD automation using Selenium, Java, and Cucumber, along with API testing via Postman and Swagger UI

Experience

1. Lead Engineer

   OpenText

   Jul 2025 — Present

   Detail-oriented Localization Testing professional with expertise in ensuring linguistic accuracy, cultural relevance, and functional quality of software, websites, and mobile applications across multiple languages and regions. Skilled in identifying translation, UI/UX, and functional issues in localized builds to deliver a seamless experience for global users. Localization Testing / Linguistic QA Functional & UI Testing Test Case Design & Execution Bug Tracking & Reporting Knowledge of Globalization / Internationalization (i18n, L10n) Tools: JIRA, GitHub, Value Edge, Figma, Jenkins, Selenium, Java, Sause-labs. Languages: Spanish, French, Japanese, Chinese(simplified), Deutsch, Portuguese (Portugal), Deutsch (Swizz), Norsk (Bokmal), Italian, Norwegian, Portuguese (Brazil). Platforms: Web, Mobile (iOS/Android), Desktop

Education

• CMS College of Science and Commerce, Coimbatore

  Bachelor’s Degree, Computer Science

  2001 — 2004

• Anna University Chennai

  MCA, Computer Application

  2005 — 2008