Kanaka Nagraj Rayanapati
Strategic Leader with 24 years of Global experience specializing on Program Management, Service Delivery Transitions, IT Leadership #DigitalTransformation #ITLeadership #ServiceDelivery #ProgramGovernance #Hybrid Cloud
- Role
- Associate General Manager at HCLTech
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Kanaka Nagraj Rayanapati
Senior Delivery & Cloud Transformation Leader with 24+ years of experience driving…
Experience
Associate General Manager
Oct 2022 — Present · Hyderabad, IN
Orchestrated Cloud Service Delivery for a diverse international clientele.• Implemented strategies to ensure service quality and optimise cloud costs through FinOps methodologies.• Oversaw Profit and Loss (P&L) management, budget formulation, and forecasting across assigned accounts.• Actively engaged in Monthly and Quarterly Service Review Meetings with key stakeholders to assess performance and address concerns.• Demonstrated service delivery capabilities and value propositions to clients, significantly enhancing overall customer satisfaction.• Cultivated and nurtured trust-based relationships with customers, enhancing client satisfaction and loyalty.• Collaborated with Presales teams to identify and capitalise on new opportunities, expertly crafting Statements of Work (SOW) and managing account renewals.
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