Ravi Kiran Moka

About Ravi Kiran Moka

I lead service delivery with a simple expectation – Operations should be stable, predictable and free of surprises.Over the past two decades, I’ve worked across telecom, banking and healthcare environments where service failure has real business impact. My foundation was built in a UK telecom landscape managing production environments, followed by engineering and support leadership roles across UK and Australian Clients, covering the full lifecycle from requirements through to deployment, including onsite assignments to aligned with business and stakeholder expectations.Over the past decade, my focus has been end to end service and program delivery across North American clients, with full accountability for financials (P&L), risk management, SLA performance, executive governance and contractual commitments through to closure.I’ve used Service Now as control system for delivery enabling structured governance across incident, problem and change management along with clear visibility into service performance and compliance.My approach is direct:• Clear Ownership and Accountability• Early Visibility and Management of risks• Realistic commitments that are consistently met• Structured, transparent communication with stakeholdersI’m typically engaged in environments that require strong control over business-critical services, disciplined execution, and the ability to manage complexity without noise.If the expectation is stable operations, predictable outcomes, and delivery that holds up under scrutiny, we’ll work well together…•Service Delivery Management • ITSM • Incident/Problem/Change • SLA Management • P&L •Risk Management • Agile • Kanban • Continuous Improvement • Lean • Team Leadership • Operational Governance •Service Now

Experience

1. Principal Consultant

   Infosys

   Jan 2026 — Present · Hyderabad, IN

Education

• PVP Siddhartha Institute Of Technology - https://www.pvpsiddhartha.ac.in/aboutus.html

  Bachelor of Technology - BTech, Computer Science & Engineering

Skills

• Sql
• Software Development
• Rexx
• Ibm Mainframe
• Vsam
• Jcl
• Software Development Life Cycle (Sdlc)
• Defect Tracking
• Endeavor
• Mainframe
• Unix
• Ims Db/Dc
• Cics
• Software Project Management
• Ibm Db2
• Db2
• Z/Os
• Job Control Language (Jcl)
• Idms
• Cobol
• Oracle
• Requirements Analysis