Raunak Kumar
Full Stack Developer || AWS || Intune || MS Azure || INSPIRE DST Fellow Twice || 1st Position at The National Creativity Olympiad
- Role
- Analyst Ms Intune & Cloud Endpoint Management at HCLTech
- Location
- Jamshedpur, IN
- LinkedIn followers
- 500 followers
Experience
Analyst Ms Intune & Cloud Endpoint Management
Oct 2024 — Present · IN
Focus on automation, backend logic, and PowerShell scripting to optimize Intune and Windows device workflows.Collaborate with senior engineers on patching and compliance automation to enhance system performance.Create knowledge base (KB) articles and process documentation to improve efficiency for the global support team.Troubleshoot and resolve complex, escalated (L2/L2+) incidents, ensuring stability and proactive issue prevention.Perform root cause analysis (RCA) and implement long-term fixes to prevent recurring problems.
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