Rohit K Khannaa
Lead Project Manager @Sprinklr
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WORK HISTORY
Lead Project Manager @Sprinklr
Gurugram, IN
Program Manager leading multi-country implementations across 8 markets, delivering a $21M ARR rollout for major technology clients. Scaled omnichannel contact centre capabilities with 10+ language IVRs, call-back campaigns, and governance frameworks, enabling client self-management and improving operational efficiency. Reduced SLA impact by 20% through strategic deflection to SMS and WhatsApp channels.
EDUCATION
Bal Bharati Public School Ganga Ram Hospital Marg
Subject Major--Science with Engineering Drawing
IILM University, Greater Noida
B.Tech, E.C.E (Electronics and Telecommunication)
SKILLS
ABOUT ROHIT K KHANNAA
Program Manager with 10+ years of experience leading large-scale, multi-region programs across AI-powered CCaaS, GenAI, Conversational AI, cloud, and telephony platforms. I specialize in orchestrating cross-functional teams and global partners to deliver complex, high-visibility initiatives with strong governance, predictable execution, and measurable business outcomes.At Sprinklr, I drive enterprise CX transformation programs—balancing strategy, delivery, risk, and stakeholder alignment—while acting as a trusted advisor and customer advocate. My focus is on building scalable operating models, enabling intelligent automation, and ensuring operational resilience across regions.I bring a strong foundation in program governance, IT service management, and enterprise cloud technologies, backed by certifications including PMP, ITIL Intermediate, Google Cloud Associate, Avaya Certified Associate, and Convergence Telephony Professional. I am passionate about solving complex customer challenges through structured execution and innovation, creating long-term value, trust, and impact.
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