Rohit K Khannaa
Lead Project Manager @Sprinklr | Driving AI CCaaS, GenAI & Conversational AI Transformations | Ex-Avaya | Ex-McKinsey | PMP | Google Cloud Certified | ITIL Intermediate | CTP | Avaya Certified.
- Role
- Lead Project Manager at Sprinklr
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rohit K Khannaa
Program Manager with 10+ years of experience leading large-scale, multi-region programs across AI-powered CCaaS, GenAI, Conversational AI, cloud, and telephony platforms. I specialize in orchestrating cross-functional teams and global partners to deliver complex, high-visibility initiatives with strong governance, predictable execution, and measurable business outcomes.At Sprinklr, I drive enterprise CX transformation programs—balancing strategy, delivery, risk, and stakeholder alignment—while acting as a trusted advisor and customer advocate. My focus is on building scalable operating models, enabling intelligent automation, and ensuring operational resilience across regions.I bring a strong foundation in program governance, IT service management, and enterprise cloud technologies, backed by certifications including PMP, ITIL Intermediate, Google Cloud Associate, Avaya Certified Associate, and Convergence Telephony Professional. I am passionate about solving complex customer challenges through structured execution and innovation, creating long-term value, trust, and impact.
Experience
Lead Project Manager
Jul 2024 — Present · Gurugram, IN
Program Manager leading multi-country implementations across 8 markets, delivering a $21M ARR rollout for major technology clients. Scaled omnichannel contact centre capabilities with 10+ language IVRs, call-back campaigns, and governance frameworks, enabling client self-management and improving operational efficiency. Reduced SLA impact by 20% through strategic deflection to SMS and WhatsApp channels.
Education
Bal Bharati Public School Ganga Ram Hospital Marg
Subject Major--Science with Engineering Drawing
1992 — 2003
IILM University, Greater Noida
B.Tech, E.C.E (Electronics and Telecommunication)
2003 — 2007
Skills
- System Deployment
- Itil
- Call Centers
- Avaya
- Avaya Technologies
- Service Delivery
- Call Center
- Contact Centers
- Telephony
- Voip
- Managed Services
- Integration
- Unified Communications
- Tcp/Ip
- Troubleshooting
- Telecommunications
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