Rajesh Kumar Goel

About Rajesh Kumar Goel

Successful professional having 30+ years of experience with Performance Excellences in IT & OA, Telecom, Consumer Durables, Appliances & Electronic Devices: • After-Sales / After-Market / Reverse Logistics / Customer Service Delivery • Strategic Alliances, Business Development and Services Sales • New business conceptualisation, planning, Go-to-Market Plans, Execution and delivery in Extended Warranty Services, Product Insurance, Telecom Network Deployment, Off-shore / Free Trade Zone factory set-ups etc. • Outsourcing, Off-shoring, Contracts, Bid Management, Projects ManagementExperience includes • New Business Start-ups in India and Singapore • Managed and ran businesses in India, Singapore and Middle East • Multi-country service operations • Business acquisitions and Strategic Alliances from Global 500 companies in India, Singapore, UK, Malaysia, Taiwan, US, South Africa, Middle east etc.

Experience

1. Founder and CEO

   Infinity Assurance Solutions Private Limited

   Jan 2014 — Present · New Delhi, IN

   Founder of India\'s leading company in providing* Service Administration of Warranty, Extended Warranty and Affinity Solutions,* Installation Services for IT / OA / Home Appliances including EV Charging Stations, INTERACTIVE FLAT PANEL DISPLAYS (IFPD), DIGITAL KIOSKS, PROJECTORS, CLASSROOM SOLUTIONS, CONFERENCE ROOM SOLUTIONS, IT HARDWARE, LARGE APPLIANCES amongst many others* Insurance Claims Management for ADLD / ADP / EW and;* InfyShield Branded Extended Warranty Services, Accidental Damage Protection Plans & Customised services* White Label / Co-branded Extended Warranty Services, Accidental Damage Protection Plans & Customised servicesWe provide Claims Management / Warranty Service Administration through Pan India network of thousands of authorised service centres using proprietary software, unique processes and systems.We support* Mobile Phones,* Consumer Electronics,* Home Appliances including Brown & White Goods / Large Appliances, Small Appliances and;* IT & Office Automation etc.Our Service Brand,\"InfyShield\" is the leading and respected brand in India in Extended Warranty, Accidental Damage Protection and various other services for whole range of products.We are continually looking forward to bringing Insurance companies and product manufacturers / OEMs as our clients to deliver Hassle-free customer services.More details at

Education

• Institution of Engineers of India (IEI), Kolkata

  AMIE, Electronics and Communication Engineering

  1988 — 1991

• Jamia Millia Islamia

  Diploma in Electronics Engineering, Electronics

  1987 — 1990

• Institute of Management Studies, YMCA

  PGDBA, Marketing Management

  1992 — 1995

Skills

• Strategy
• Key Account Management
• Competitive Analysis
• Selling
• Start-Ups
• Business Alliances
• Marketing
• Negotiation
• Service Delivery
• Program Management
• Cross-Functional Team Leadership
• Marketing Strategy
• Vendor Management
• Outsourcing
• Project Planning
• Managed Services
• Strategic Partnerships
• Sales
• Cloud Computing
• Sourcing
• Business Development
• Strategic Alliances
• Sales Operations
• Customer Service
• Pre-Sales
• Executive Management
• Solution Selling
• Business Planning
• Operations Management
• Team Building
• Management
• Partnerships
• Team Management
• Customer Satisfaction
• New Business Development
• Telecommunications
• Entrepreneurship
• Product Marketing
• Enterprise Software
• Project Management