Rob Kassel

About Rob Kassel

I help companies launch innovative products, grow successful products, and fix broken products. My background is highly technical and that allows me to rapidly build mutual trust with development staff. I have extensive training in and experience with machine learning and conversational AI, particularly for customer experience and contact centers.I have worked at organizations small and large, sometimes contributing to marketing as well as product management. I collaborated with staff in Australia, Germany, India, Ireland, and elsewhere to develop products for global markets.With a good eye for detail and design, I embrace high standards but am pragmatic in execution. I am well-versed in interpreting market insights, crafting product strategy, evangelizing product vision, managing product lifecycle, and improving processes. When appropriate I am comfortable wearing multiple hats and getting my hands dirty.Colleagues have called me a product management rockstar, a great manager, and the fellow most likely to say “not necessarily” in a meeting. I thrive on solving challenging problems and leading high-performance teams. I enjoy working with customers to win their business. And, of course, I strive to build great products.

Experience

1. EVP Global Customer Experience

   Kasisto Ai

   Sep 2025 — Present

   Recently I joined Kasisto to lead the company\'s customer experience efforts worldwide. Watch this space for more information.

Education

• Massachusetts Institute of Technology

  S.M., Electrical Engineering and Science

  1986 — 1990

• Massachusetts Institute of Technology

  Ph.D., Electrical Engineering and Science

  1990 — 1995

• Massachusetts Institute of Technology

  S.B., Computer Science and Engineering

  1982 — 1986

Skills

• Saas
• Software as a Service (Saas)
• Software Engineering
• Cti
• Solution Selling
• Ivr
• Cloud Computing
• Enterprise Software
• Program Management
• Pre-Sales
• Mobile Technology
• Mobile Applications
• Telecommunications
• Product Development
• Product Requirements
• Sales Engineering
• Business Alliances
• Software Project Management
• Crm
• Wireless
• Sip
• Human Factors
• Telephony
• Voip
• Vendor Management
• Channel Partners
• Call Center
• Strategy
• Cross-Functional Team Leadership
• Analytics
• Software Development
• Product Marketing
• Unified Communications
• Strategic Partnerships
• Speech Recognition
• Go-to-Market Strategy
• Professional Services
• Contact Centers
• Agile Methodologies
• Mobile Devices