Ravneet Kaur

Office Administrative Assistant @Royal Canadian Realty, Brokerage

Hamilton, ON, CA

Review documents and upload property listings to the MLS system, ensuring accurate and timely updates. • Handle daily office operations, including large volume of calls and email queries.• Ensuring smooth coordination between clients, agents, and stakeholders.• Maintain digital records, streamline administrative workflows, and enhance efficiency using various software tools.• Provide excellent customer service by responding to client inquiries and addressing concerns promptly and professionally.• Assist in marketing initiatives by designing promotional materials and maintaining online property listings.• Coordinate appointments, client interactions, and real estate transactions, ensuring seamless communication.• Use Lone Wolf (BrokerWolf & Transactions) to enter deals, track commissions, generate reports, and maintain agent information.• Serve as both HR and office administrator for a real estate brokerage, supporting agent onboarding, compliance, payroll coordination, and daily operations.• Lead the onboarding and documentation process for new agents: collecting records, arranging training, and ensuring access to brokerage systems.• Manage employee files, update digital records, and ensure all HR data complies with internal policy and privacy standards.• Provide training and platform support for agents using Kvcore (CMS), managing their websites, lead systems, and marketing tools.