Ritayan Jeta
Project Manager – Infra to AI | Spearheading Scalable, Automated, Agile Infra Solutions for Global Enterprises
- Role
- Project Manager at Tata Consultancy Services
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ritayan Jeta
Project Manager with 9+ years of experience delivering IT infrastructure and operations programs across enterprise environments. Specialized in ITIL-aligned service delivery, BAU operations, incident/problem/change management, SLA governance, and multi-tower coordination.Currently managing end-to-end service delivery and operational projects spanning infrastructure platforms, monitoring, backup, databases, and hybrid cloud ecosystems. Proven track record of stabilizing production environments, improving MTTR, and driving predictable outcomes through disciplined execution and strong stakeholder governance.Hands-on experience leading incident, service request, problem, and change management processes, while overseeing workforce rosters and allowance supervision to ensure 24x7 coverage and operational continuity. Adept at translating technical execution into executive-ready updates for WSRs, MBRs, and leadership forums.Strong focus on continuous service improvement (CSI) and automation-first operations, including AI-assisted remediation, reporting automation, and runbook optimization—reducing manual effort and improving service maturity.Experienced working with global delivery teams, senior client stakeholders, and cross-functional engineering groups, aligning operational execution with business priorities.
Experience
Project Manager
Jun 2021 — Present · Bengaluru, IN
Education
West Bengal University of Technology, Kolkata
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
2010 — 2014
Vellore Institute of Technology
Master of Technology - MTech, Electrical, Electronics and Communications Engineering
VIT University
Master of Technology (M.Tech.), Automotive Electronics
2014 — 2016
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