Roger Deming

About Roger Deming

Experienced Technician and IT Manager with a demonstrated history of working in the information technology and services industry. Skilled in Information Technology Infrastructure Library (ITIL) Service Manager, Data Center, Project Management Body of Knowledge (PMBOK), Lean Six Sigma (LSS) Greenbelt, Team and Division Management, and Training. Strong network engineering professional.

Experience

1. Scm Customer Support Analyst

   Sage

   Oct 2025 — Present · Portland, OR, US

   This position is responsible for enhancing each customer’s relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage\'s products or services and their application in the customer’s business operating environment. Support is provided in adherence to company guidelines and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.Troubleshoot and assist customers with Sage products as well as various versions of Windows including Windows10, SQL Server including replication, various versions Windows Server, firewall settings, antivirus settings, user security and permissions and configuration of windows services.

Education

• Southern New Hampshire University

  Bachelor's degree, Computer Science

  2020 — 2022

• University of Washington

  Lean Six Sigma

  2012 — 2012

• South Salem High - Class of 1983

  Diploma, Architecture, Photography, General Studies

  1980 — 1983

• Free Code Camp

  Full Stack Web Development Certification, Computer Software Engineering

  2015 — 2016

• WGU Washington

  Business — Information Technology Management

  2016

Skills

• System Administration
• Training
• Sharepoint
• Strategy
• Itil Implementation
• Itil Service Strategy
• Microsoft Certified Professional
• Information Technology
• Process Improvement
• Itil Process Implementation
• K2
• Strategic Planning
• Data Center
• Pmbok
• Vendor Management
• Team Leadership
• Program Management
• Itil Process
• Lean Six Sigma
• Servers
• Itil
• Technical Support
• Business Analysis
• Enterprise Architecture
• Networking
• Certified Novell Engineer
• IT Management
• Sdlc
• Project Management
• Network Administration
• Technical Leadership
• Pmo
• Pmp
• IT Strategy
• Leadership
• Team Building
• Management
• Itil Certified