Rj Miltner
Senior Account Manager @Faye
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WORK HISTORY
Senior Account Manager @Faye
Charlotte, NC, US
As a Senior Account Manager at Faye, I work with organizations to unlock the full potential of their CRM and CX platforms—aligning strategy, technology, and execution to drive long-term business impact. I serve as a trusted advisor to my clients, helping them modernize operations, boost customer engagement, and adopt next-gen tools that drive efficiency at scale.Faye is a global leader in software strategy, deployment, and managed services—with deep expertise across SugarCRM, Zendesk, Salesforce, HubSpot, and more. A major area of focus is empowering teams through custom AI agents that live directly within CRM workflows—handling tasks like sales outreach, customer support, sentiment analysis, and sales enablement. These agents turn static data into real-time, actionable insights, helping teams work smarter and faster. My role includes-Growing and managing strategic customer relationships-Guiding digital transformation and AI adoption initiatives-Coordinating cross-functional teams to deliver high-impact solutions-Translating business needs into scalable, tech-enabled outcomesI’m proud to be part of a team that’s redefining how companies use CRM, AI, and automation to improve operations and deliver exceptional customer experiences.
EDUCATION
Roanoke College
BBA, Business Administration, Economics
ABOUT RJ MILTNER
Passionate, driven, and always striving for excellence - both in business and life. As a former business owner, I understand the grit and strategy needed to build success, and I apply that mindset to every organization I partner with. I thrive on challenges, give 110% in everything I do, and am committed to making a real impact -whether in business, personal growth, or the companies I help grow.An extreme sports enthusiast and proud father, I believe in leading by example - showing my children that hard work, perseverance, and integrity define success. Whether closing high-value deals, building lasting partnerships, or pushing limits in sports, I bring the same relentless drive to every aspect of life.
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