Rj Devine
Product Support & Field Operations | Turning Support into a Growth Engine
- Role
- Product Support Manager at Cole Engineering Services, Inc. Cesi , A By Light Company
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Rj Devine
Product Support and Customer Operations leader specializing in scaling post-sale execution into a strategic, revenue-protecting capability. Deep experience leading cross-functional organizations through site surveys, integration, implementation, and change management to improve reliability, reduce cost-to-serve, and strengthen customer retention. Known for breaking down silos, leading through complexity, and aligning operational execution with financial and customer outcomes.
Experience
Product Support Manager
Cole Engineering Services, Inc. Cesi , A By Light Company
May 2023 — Present · Orlando, FL, US
Owned product support and field operations strategy across site surveys, integration, and implementation. • Led cross-functional execution to eliminate silos and improve end-to-end post-sale delivery. • Drove change management initiatives to standardize workflows and scale support operations. • Established governance for incident, escalation, and executive communications. • Influenced product direction through customer and field insight analysis. • Defined performance metrics and operating rhythms to drive reliability and adoption.
Education
Virginia Wesleyan University
Master of Business Administration
Old Dominion University
Bachelor of Business Administration (B.B.A.)
Cornell University
Executive Leadership Certificate
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.