Rizwan Azim

About Rizwan Azim

Coordinating with Operation and training Team in developing the new process and policies to deliver the better. • Managing the Quality team, making sure of that team member are meeting their performance, taking care for the process Quality SLA and hygiene of the process. • Currently working on Deficiency Management and Revenue Leakage projects • Developing call centre systems developing customer interaction, voice response systems,planning and controlling implementations • Proficient in collecting, Measuring, Analyzing, summarizing data and trends • Collect and analyse data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies. • Identifying process gaps to minimize defect ratio and Handling projects basis Gaps • Applying lean principles to reduce cost and Focused to work on core areas like Penalty reduction, raising customer satisfaction level, reducing errors and maximize the productivity • Monitoring performances by gathering relevant data and producing statistical reports • Handling a Team of 40+ Employees across MP in Direct Reporting

Experience

1. Quality Manager

   Startek

   Jan 2023 — Present · Madhya Pradesh, IN

Education

• Barkatullah Vishwavidyalaya

  B.Com, Commerce

  2003 — 2006