Rizwan Ahmad

Experience

1. Senior Quality Analyst and Sales Trainer and Sr Customer Success Executive

   AlmaBetter

   Mar 2024 — Present

   Implementation of Quality Standard with Continues improvement.Best practices and strategies for enhancing our QMS processes.Potential QMS tools, techniques, and frameworks we can adopt.Roles and responsibilities of team members in QMS implementation.Setting quality objectives and metrics to measure QMS performance.Next steps and action plan for QMS improvement initiatives.And Sales BDA Trainer for Data Science and Web Development-Onboarding & Implementation:Ensure new customers successfully adopt and integrate the product/service.Provide initial training and resources to maximize time-to-value.Relationship Management:Serve as the main point of contact for the customer post-sale.Build strong, long-term relationships to foster loyalty and advocacy.Customer Education:Develop and deliver ongoing educational content (webinars, guides, documentation) to help customers maximize value.Advocacy & Feedback Loop:Gather customer feedback (complaints, requests, praise) and relay it to internal teams (Product, Engineering) to drive improvements.Turn successful customers into advocates (e.g, case studies, testimonials, referrals).

Education

• International Indian School Al-Jubail

  Middle School Diploma

• Dr VSSSS

  High School Diploma

  2004 — 2007

• Chatrapati Sahuji Maharaj Kanpur University, Kanpur

  B.tech, Mechanical Engineering

  2007 — 2011

• University Institute of Engineering and Technology, Kanpur

  Mechanical Engineering