Rizwan Rafique

About Rizwan Rafique

Senior M365 Engineer | Microsoft Entra ID | Exchange Online | Teams Voice | Microsoft PurviewI’m an IT professional with over a decade of experience designing, securing, and optimizing Microsoft 365 environments. As a Tier M365 Engineer, I’ve led complex deployments, migrations, and security initiatives across Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), and Microsoft Purview.Core Expertise:• Exchange Online & Hybrid – Led migrations from Exchange 2013–2019 to M365, configured mail flow, retention policies, SPF/DKIM/DMARC, EOP, Proofpoint, and Cisco IronPort.• Microsoft Teams & Enterprise Voice – Migrated from Skype to Teams, implemented Direct Routing, SIP trunk integration (AudioCodes/Sonus), and configured Call Queues, Auto Attendants, Dial Plans, CAC, and conferencing optimization.• SharePoint Online & OneDrive – Managed site collections, permissions, retention, and secure sharing for collaboration and compliance.• Entra ID (Azure AD) – Configured Conditional Access, Identity Protection, SSO, ADFS, Azure AD Connect, and secured SaaS app integrations.• Microsoft Purview – Deployed DLP, sensitivity labels, retention policies, eDiscovery, Insider Risk Management, Records Management, and MIP scanners.• PowerShell & Automation – Automated M365 admin tasks, mailbox provisioning, Teams policies, license assignments, and reporting.• Power Platform & Copilot Studio – Created Power Automate flows, PowerApps, and reusable Copilot templates for business automation.• Migrations & Integrations – Delivered mailbox, file, and identity migrations using BitTitan, Quest, and native tools with full documentation.Keywords:Microsoft 365 Administration • Microsoft Entra ID (Azure AD) • Exchange Online • Teams Voice • Microsoft Purview • DLP • Conditional Access • eDiscovery • SSO • ADFS • Azure AD Connect • Quest Migration Manager • BitTitan MigrationWiz • AudioCodes • PowerShell Automation • SharePoint Online • OneDrive • Records Management • Copilot • Power Automate • PowerApps

Experience

1. M365 Engineer

   Baptist Health

   Jul 2023 — Present · Coral Gables, FL, US

   Provided Support to enterprise clients during the deployment of M365 services, identifying key actions for smooth cloud onboarding and delivering governance best practices.Collaborated with the Security and Data Assurance teams to design, pilot, and implement Microsoft Information Protection (MIP) policies, ensuring sensitive data classification, labeling, and protection.Implemented global policies for M365 components such as Exchange Online, MS Teams, SharePoint, and the broader environment, including Exchange, OneDrive, Skype, and Yammer.Gave technical support for escalated issues pertaining to Exchange Online, SharePoint Online, and MS Teams collaboration services within Office 365.Administered and maintained Microsoft Purview, overseeing end-to-end Data Map and scanning configuration for discovering and classifying enterprise data across Microsoft 365 and Azure platforms.Configured metadata management and classification policies, leveraging built-in and custom sensitivity labels, retention labels, and information types to enforce data governance standards.Integrated Microsoft 365 data sources (SharePoint, Exchange, OneDrive, Teams) and Azure services (ADF, Synapse, Azure SQL, Data Lake Gen2) into Purview for unified data visibility and control.Managed access controls via RBAC, Microsoft Information Protection (MIP), and Azure Information Protection (AIP) to ensure proper data access and handling across cloud services.Monitored and analyzed audit logs and usage insights within Microsoft Purview Compliance Portal to support risk assessments and policy enforcement.Managed Microsoft Exchange Server 2016 & 2019, mailbox configurations, transport rules, and overall system health.Configured and tested Data Loss Prevention (DLP) policies across scoped data repositories, servers, and applications, ensuring alignment with organizational compliance requirements.

Education

• Karachi University

  Bachelor's degree, Computer Science

• Coventry University

  MBA, Marketing