Rizwan Ahmed

Experience

1. Vlocity(Omnistudio) Developer, Salesforce Certified Administrator, Project Management

   iBirds Software Services Pvt. Ltd.

   Jan 2019 — Present · Ajmer, IN

   Developing project timelines• Documenting sessions and generating meeting statuses• Designing, operating and integrating Salesforce systems to enable efficiencies in key areas of the business• Providing consulting and coaching around best practices in Salesforce administration and implementation to enhance user experience• Working on Salesforce automation to streamline processes• Managing multiple stakeholders\' engagements and work with associated team members to understand projects, facilitate business process analysis sessions, and develop technology solutions for these teams• Identify project issues/risks and present alternatives to alleviate or resolve them• Provide technical specifications and help maintain overall documentation for the business• Proactively recommend new features and improvements to optimize and grow the use of the platform• Uphold and promote best practices, design guidelines for security practices• Developing business solutions and automations using Salesforce Administration configurations on Sales and Service Cloud platforms including but not limited to developing communities for customers and partners• Developing Omnistudio (Vlocity) solutions for businesses• Salesforce Project Management

Education

• Jaipur National University

  Master of Computer Applications - MCA

  2020 — 2022