Rizvan T. U

IT engineer

Role
Technical Support Engineer at Infosys
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Rizvan T. U

Accomplished professional in human resource, Information technology & Operations…

Experience

  1. Technical Support Engineer

    Infosys

    Feb 2024 — Present · Bengaluru, IN

    As a Google Workspace Support Engineer at Infosys, I provide end-to-end technical support and administration for enterprise clients, ensuring seamless collaboration and device management across global teams. My role focuses on optimizing user experience, maintaining compliance, and enhancing security within large-scale cloud environments.Key Responsibilities & Achievements:Device Management: Troubleshoot and resolve Chrome device enrollment issues, manage provisioning/de-provisioning, and enforce organizational policy compliance. Mobile Device Administration: Handle Apple Push Certificate renewals and iOS MDM configurations to maintain secure and efficient device usage.Security & Access Control: Implement context-aware access policies to strengthen authentication and data protection based on user and device context. Real-Time Collaboration Tools: Administer Google Voice, Meet, and Chat for enterprise users—managing subscriptions, number porting, access control, and team spaces to streamline communication.System Administration: Perform user and policy management in the Google Admin Console, ensuring accurate data governance and user lifecycle management. Process Optimization: Collaborate with internal teams to resolve complex technical escalations, reducing downtime and improving SLA adherence.

Education

  • Mes college of Engineering kuttipuram

    Bachelor of Technology (B.Tech.)

    2012 — 2016

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Rizvan T. U — Technical Support Engineer at Infosys in Bengaluru, KA, IN | Unifers