Riyaz Syed
Senior Customer Relations Manager
- Role
- Senior Customer Relations Manager at Enel X
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Riyaz Syed
With over 20 years of experience, I specialize in operations management, customer…
Experience
Senior Customer Relations Manager
Jul 2021 — Present · Mumbai, IN
Seasoned Operations & Client Relationship Leader with 20+ years of experience across BFSI, Healthcare, and BPO industries. Skilled at building strong client partnerships, optimizing SLAs, and leading high-performing teams to deliver measurable improvements in service quality, performance, and customer satisfaction.Proven track record of:Driving customer relationship strategies and business growthLeading large-scale operations with focus on SLA adherence and process efficiencyDesigning and implementing process improvements that enhance customer experienceBuilding and mentoring high-performance teams through leadership and trainingRecognized with multiple performance awards and consistently entrusted with leadership responsibilities. Strong believer in continuous learning with certifications in Project Management, Leadership, and Strategic Market Research.
Education
Bhavans
BA, ECONOMICS
1994 — 1997
Skills
- Business Development
- Healthcare Information Technology
- Business Analysis
- Business Intelligence
- Vendor Management
- Healthcare Consulting
- Team Management
- Healthcare
- Pre-Sales
- Asset Managment
- Accounts Payable
- Accounts Receivable
- Interpersonal Leadership
- Interpersonal Communication Abilities
- Relationship Management
- Reo
- Crm
- Process Improvement
- Project Management
- Leadership
- Mis
- Analysis
- Asset Management
- Management
- Bpo
- Health Information Exchange
- Hl7
- Hl7 V2.7 Control Specialist
- Technical Recruiting
- Software Documentation
- Quality Assurance
- Recruiting
- Analytics
- Data Analysis
- Business Process Improvement
- Management Consulting
- Market Research
- Business Strategy
- Pacs
- Performance Management
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