Riyaz Tamboli
Product Development | APQP | BLAUPUNKT | Fleet Solutions | Head of Customer Success | ZF | iTriangle | IoT
- Role
- Head of Customer Success at iTriangle
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Riyaz Tamboli
Experienced automotive professional with 25+ years of expertise in managing PAN India operations, sales strategy, customer relationship management, and aftermarket service. Proven success in driving sales growth, improving operational efficiency, and leading multi-location operations across India and the GCC region. Currently serving as Head – Customer Success, OEM Business Vertical at iTriangle Infotech Pvt Ltd, a leading Automotive Telematics Device Manufacturer. I lead the OEM-focused Customer Success team, ensuring high service performance, issue resolution, RCA processes, and strategic support for telematics adoption across major OEM partners. My role involves building scalable customer support models, strengthening field team capabilities, and aligning KPIs to improve quality and satisfaction metrics. I bring over a decade of experience in Automotive Infotainment and Telematics Solutions with a deep understanding of FMS, product lifecycle, and connected vehicle operations. Known for driving cross-functional collaboration, I’ve enabled organizations to optimize safety, sustainability, and product reliability through innovative service strategies. Previously, I served as AGM – Fleet Management at ZF Digital Solutions India Pvt Ltd (ZF Group), where I led the launch of advanced mobility products like Vehicle Remote Diagnostics and EV Charger Management, resulting in a 6% market penetration gain. Prior to that, at Premium Sound Solutions (Tier 1), I implemented quality systems and led customer service operations to enhance product reliability and client engagement. I hold a B.E. in Automobile Engineering from M.H. Saboo Siddik College of Engineering, Mumbai. My certifications include Product Management Basic Certification from Pendo and ISO14001 certification for Blaupunkt India, demonstrating my commitment to quality and environmental excellence. Throughout my career, I’ve leveraged vehicle intelligence, digital transformation, and customer-centric frameworks to anticipate market needs and deliver measurable business outcomes. Passionate about future mobility, I thrive on enabling OEMs with actionable insights, quality improvements, and service innovation. Let’s connect to explore how my background in customer success, operations, and telematics can contribute to your organization’s growth and innovation journey.
Experience
Head of Customer Success
Apr 2025 — Present · Bengaluru, IN
Education
University of Mumbai
Bachelor's degree, Automobile/Automotive Mechanics Technology/Technician
University of Mumbai
Bachelor of Engineering (B.E.), Automobile/Automotive Mechanics Technology/Technician
1995 — 1999
Central Board of Secondary Education
Bachelor's degree, Automobile/Automotive Mechanics Technology/Technician
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