Riyaz Manji

About Riyaz Manji

I currently serve as a Senior Associate, Client Processing Team Lead at BNY, where I lead day-to-day operations for a client processing team supporting end-to-end account activities. In this role, I focus on workflow management, quality assurance, regulatory compliance, and team development. I enjoy coaching and motivating team members, resolving complex client issues, and identifying process improvements that strengthen efficiency and service delivery.I am a results-driven professional with experience spanning federal disaster recovery programs and financial services operations. My background includes extensive work with FEMA and HUD-funded initiatives, where I supported large-scale recovery efforts through strong compliance management, stakeholder coordination, and data-driven decision-making in high-pressure environments.Across both public-sector and financial services roles, I have built a strong foundation in operational leadership, risk awareness, and process optimization. I am known for staying calm under pressure, maintaining high standards, and leading by example—whether supporting disaster recovery efforts or driving performance in a regulated financial environment.I am passionate about continuous improvement, developing people, and contributing to organizations that value accountability, collaboration, and impact. I welcome opportunities to connect with professionals who share an interest in leadership, operations, and meaningful work.

Experience

1. Senior Team Lead Client Processing

   BNY

   Nov 2025 — Present · Houston, TX, US

   Lead day-to-day operations for a client processing team supporting end-to-end client account activities including onboarding, inquiries, servicing, and issue resolution- Manage and allocate daily transactional workflow across the team, ensuring accurate and timely completion of all client processing tasks- Serve as first-level supervisor responsible for task assignment, issue escalation handling, and ensuring adherence to quality and service standards- Direct, motivate, and coach team members to enhance individual contributions, strengthen collaboration, and support ongoing professional development- Conduct supervisory review and approval of client transactions and documentation to ensure compliance with internal controls and regulatory standards- Provide product expertise and technical guidance to team members to resolve moderately complex client issues- Oversee quality assurance processes to ensure that work output exceeds service level expectations and meets all compliance and documentation requirements- Contribute to team objectives by identifying process improvements, workflow enhancements, and opportunities to strengthen operational efficiency- Collaborate within an agile ecosystem to support continuous improvement, sprint planning, and cross- functional initiatives.

Education

• University of Houston, C.T. Bauer College of Business

  Master's degree, Management & Leadership

• Seminole State College of Florida

  Bachelor's degree, Business Management & Organizational Leadership