Riyank Patel

WORK HISTORY

EDUCATION

ABOUT RIYANK PATEL

I’m an IT Support and Cybersecurity professional with 3+ years of experience working across enterprise environments, supporting secure systems, and maintaining reliable network and endpoint operations.I currently work with the Information Technology team at the Water Security Agency (WSA), where I support corporate systems, network connectivity, and user access while following established security standards and operational procedures.My work sits at the intersection of infrastructure support, network security, and incident response, with hands-on experience in:Supporting Microsoft 365, Active Directory, Dynamics 365, and SharePoint in enterprise environmentsTroubleshooting network connectivity, VPN access, and endpoint-related issues across LAN/WAN environmentsAdministering MFA, conditional access, and endpoint security controlsInvestigating incidents and analyzing logs using SIEM tools such as Splunk and QRadarAssisting with cloud and hybrid security operations across AWS and AzureI’m comfortable working with non-technical users, technical teams, and security stakeholders. I focus on structured troubleshooting, clear documentation, and minimizing service disruption while maintaining a strong security posture.I’m interested in roles that continue to blend technical support, networking, and cybersecurity, including IT Support, SOC Analyst, and Cybersecurity Analyst positions, where I can keep building deeper technical expertise and contribute to secure, well-run systems.