Riya Dobriyal

Sales & Ecommerce Specialist @Thor Kitchen

Mississauga, ON, CA

Account manager for key e-commerce channels in Canada, managing marketplace relationships, ensuring product compliance, overseeing promotional planning, and optimizing performance across platforms like Amazon, Best Buy, Walmart, Home Depot, RONA, Wayfair, and direct-to-consumer websites such as Shopify and WooCommerce.• Manage and optimize product listings across all channels enhancing visibility, ensuring accuracy, and driving consistent sales growth.• Oversee daily order fulfillment, shipping, and returns processes to maintain high customer satisfaction and reduce operational errors.• Implement data-driven strategies for pricing, promotions, advertising, and inventory management, contributing to an overall annual sales growth of approximately 110% last year (2024).• Coordinate with cross-functional teams, including marketing, PD, and logistics, to execute promotional campaigns and ensure seamless e-commerce experience.• Analyze sales data and customer behavior to inform merchandising decisions and product bundling strategies.• Plan, execute, and optimize paid advertising campaigns across Google, Meta, and other digital platforms, consistently improving ROAS and reducing customer acquisition costs.• Conduct A/B testing for ad creatives and landing pages to refine targeting and maximize campaign performance across channels.• Train and mentor team members and cross-functional colleagues on e-commerce tools, advertising best practices, and platform operations, fostering skill development and team efficiency.• Utilize analytics and CRM tools such as Google Analytics, Meta Ads Manager, Klaviyo, Media Valet to monitor performance, track KPIs, and support retention and re-engagement campaigns.• Represent the company at industry trade shows and partner meetings to gather market insights and build relationships. Coordinate with teams to manage event logistics, booth setup, and promotional materials for a strong brand presence.

Guru Gobind Singh Indraprastha University

Bachelor's degree, Business Administration, Management and Operations

Conestoga College

Graduate Certificate, Strategic Marketing Communications