Riya Vyas

About Riya Vyas

Production Support Engineer at JPMorgan Chase with 4.5+ years of experience across Production Support, SRE, and DevOps in high availability, regulated environments. I specialize in incident triage, observability, automation, and making production outages a little less scary (and a lot shorter).I’ve led MTTR reduction initiatives, built standardized knowledge bases and playbooks, automated operational workflows, supported AWS migrations, and collaborated closely with Change, Release, and Engineering teams to ship safely at scale. Previously, as an SRE/DevOps Engineer, I worked hands-on with CI/CD, AWS, Docker, cost optimization, and automation, saving both time and money (sometimes a lot of money).On the side, and occasionally between deployments. I’m also the founder of a home bakery. Yes, I’ve debugged production incidents by day and baked 2,500+ sugar-free desserts by night. Turns out running a business teaches you a lot about ownership, reliability, and delivering under pressure (just with better smells).

Experience

1. Associate

   JPMorganChase

   Feb 2026 — Present

   Reduced MTTR by 75% through standardized runbooks and triage workflows.• Designed and governed 150+ runbooks/playbooks used during live incidents.• Led observability strategy during AWS migration.• Used tools like Datadog, Grafana, Kibana, Splunk, OpenSearch to enable faster detection and diagnosis.• Automated repeatable operational workflows, saving 200+ engineering hours/year.• Partnered with Change, Release, and Engineering teams to deliver 15+ microservices in <2 months.• Deep hands-on AWS exposure: ECS, Lambda, Docker, Cost Explorer, CloudFormation.

Education

• Vidyavardhini's College of Engineering and Technology

  Bachelor in engineering, Information Technology

  2017 — 2021

• Thakur College of Science & Commerce

  HSC, Computer Science

  2015 — 2017