Riya Thakur
Software Developer | Data Engineer | Azure Specialist | Solution Architect | 4xCertified Microsoft Azure
- Role
- Software Developer at Comcast
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Riya Thakur
I’m a Software Engineer at Sensiple Inc, where I focus on turning complex data…
Experience
Software Developer
Feb 2025 — Present
Responsible for developing and maintaining IVR workflows in Google Dialogflow CX, including flow/page authoring, webhook API integration, parameter presets, intent-based routing, and VUI design for the contact center domain. Analyzing PROD and Pre-PROD call logs using Log Explorer, Looker, and Transcript Explorer to debug and resolve P1/P2 issues; Authoring code developments and deployments in Dev, Preprod, QA, and PROD environment.Perform simulation testing and querying Spanner tables to update attributes based on business requirements. Handling high P0 tickets, OTIs, and techins, using JIRA confluence.
Education
Ramrao Adik Institute of Technology
Bachelor of Engineering - BE, Computer Engineering
2016 — 2020
University of Mumbai
Bachelor of Engineering - BE, Computer Engineering
2016 — 2020
Thomas J. Watson College of Engineering and Applied Science, Binghamton University
Master's degree, Computer Science
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