Riya Sinha
Customer Success Team | SAAS |@ Infodrive India | Sales Negotiation, Category Analysis
- Role
- Customer Success Associate at IndiaMART InterMESH Limited
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Riya Sinha
I am a Customer Service Representative at IndiaMART, the leading B2B e-commerce platform in India, where I manage the online catalog interface for over products. I respond to customer inquiries, develop web site features, and analyze key performance metrics to enhance business growth. I have successfully increased the user retention rate by 25%, the conversion rate by 15%, and the average order value by 10% in the last six months. I am also pursuing a Bachelor of Commerce degree at Lucknow University, with a focus on business, management, marketing, and related support services. I have a strong interest in e-commerce and web development, and I have acquired skills in customer insight, sales negotiation, and category management. I am motivated by the challenge of creating value for both customers and sellers in the online marketplace. I am a team player, a problem solver, and a fast learner. I aspire to become a leader in the e-commerce industry and contribute to its innovation and growth.
Experience
Customer Success Associate
Nov 2022 — Present · Noida, IN
Engaging with customers through email and chatchannels.Prioritizing timely resolution of customer queries.Utilizing customer analysis to shape product strategies.Activelyseeking and leveraging customer feedback for the company\'sadvantage.Conducting comprehensive product demonstrations to educatecustomers.Providing handson guidance during interactions.Implementing effective strategies for customer renewal.Focusingon customer retention to ensure long-term relationships.Hosting informative webinars for users.Consistently aiming toprovide an outstanding customer experience.
Education
Lucknow University, Lucknow
Bachelor of Commerce - BCom, Business, Management, Marketing, and Related Support Services
2019 — 2023
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