Riya Singh
Software engineer | L2 Support | ITIL | SQL | Linux | Cloud & Networking
- Role
- System Software Engineer at Orange Business
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Riya Singh
Experienced Application Support Engineer with 5.3 years in IT, specialising in software…
Experience
System Software Engineer
May 2022 — Present · Gurugram, IN
1.Provide Level 2 application support for business-critical applications, ensuring 24/7 uptime.2.Troubleshoot and resolve software, network, and database issues within SLA timelines.3.Manage incident handling and RCA using ITIL and ServiceNow.4.Collaborate with development teams for bug fixes, API testing (Postman), and automation.5. Perform version upgrades and system monitoring (LiveSP, SD-WAN, SSL, Vault).
Education
GALGOTIA S COLLEGE OF ENGINEERING AND TECHNOLOGY, GREATER NOIDA
BTech - Bachelor of Technology
2015 — 2019
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