Riya Singh

Software engineer | L2 Support | ITIL | SQL | Linux | Cloud & Networking

Role
System Software Engineer at Orange Business
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Riya Singh

Experienced Application Support Engineer with 5.3 years in IT, specialising in software…

Experience

  1. System Software Engineer

    Orange Business

    May 2022 — Present · Gurugram, IN

    1.Provide Level 2 application support for business-critical applications, ensuring 24/7 uptime.2.Troubleshoot and resolve software, network, and database issues within SLA timelines.3.Manage incident handling and RCA using ITIL and ServiceNow.4.Collaborate with development teams for bug fixes, API testing (Postman), and automation.5. Perform version upgrades and system monitoring (LiveSP, SD-WAN, SSL, Vault).

Education

  • GALGOTIA S COLLEGE OF ENGINEERING AND TECHNOLOGY, GREATER NOIDA

    BTech - Bachelor of Technology

    2015 — 2019

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Riya Singh — System Software Engineer at Orange Business in Gurugram, HR, IN | Unifers