Riya Singh

About Riya Singh

Client Success and Service Delivery professional with 3+ years of experience supporting…

Experience

1. Assistant Manger

   SHL

   Jul 2022 — Present · Bengaluru, IN

   Spearheaded client onboarding for key accounts such as CIBC and IBM, collaborating closely with Product and Developer teams to ensure seamless integration and client satisfaction.• Improved client satisfaction scores by 5% through proactive communication, timely project delivery, and maintaining high-quality standards.• Generated and maintained detailed project reports and dashboards using Excel (VLOOKUP, pivot tables), enabling data-driven decision-making and metric tracking.• Managed documentation for project workflows, supported UAT for program launches, and ensured compliance with reporting standards and internal policies.• Generated analytical reports for Vocational projects across various zones, leveraging data processing and quality checks to enhance project effectiveness.• Streamlined project execution by coordinating with 5+ cross-functional teams and international clients, improving resource planning and efficiency by approximately 9%.• Optimized resource allocation for government and corporate projects through data analysis, achieving a 2% cost reduction while ensuring project feasibility.• Audited backend operations maintained process trackers, and mitigated risks to ensure project lifecycle continuity, aligning with project management compliance.• Provided real-time support to ground teams during corporate project execution, demonstrating strong communication skills and client interaction skills.

Education

• Ramaiah Institute Of Management (MSRIM)

  Master of Business Administration - MBA

  2020 — 2022