Riya Sharma
Business Development | Business Operation
- Role
- Sales Operations Specialist at Intellipaat
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Riya Sharma
Inside Sales & Operations Professional | 2+ Years at IntellipaatDynamic and results-driven professional with over 2 years of experience in Sales and Operations at Intellipaat. Successfully led Inside Sales, consistently generating annual revenue of ₹2–3 Cr through strategic client engagement and consultative selling.In addition to sales, efficiently managed Operational responsibilities, acting as a key liaison between learners and trainers, ensuring smooth onboarding, session delivery, and overall learner satisfaction. Proven ability to multitask across departments, optimize processes, and drive performance.Key Skills:Inside Sales & Revenue GenerationClient Relationship ManagementCRM Tools (Zoho)Operations & Process ManagementStakeholder CoordinationCommunication & NegotiationProblem-solving & Conflict ResolutionLearner & Trainer ManagementPerformance Tracking & Reporting
Experience
Sales Operations Specialist
Jul 2022 — Present · Bengaluru, IN
Inside Sales & Revenue Generation:•Generated annual revenue of 2–3 Cr by connecting with potential learners and closing deals duringthe initial 1.5 years.•Leveraged effective selling techniques and relationship management to drive conversions.•Post-Sales Process & Operations Management:•Managed daily operations by coordinating between learners and trainers to ensure smoothonboarding and class delivery.•Oversaw the post-sales process to maintain customer satisfaction and operational efficiency.•Training & Quality Analysis:•Conducted training sessions for team members, ensuring they were well-equipped to meet sales andoperational targets.•Performed regular quality analysis to monitor performance and improve service delivery.•CRM Administration:•Utilized Zoho CRM to track leads, manage customer interactions, and streamline the sales process.
Education
OP Jindal University
Master of Business Administration - MBA
2020 — 2022
Sambalpur University
Vedic degree College
2017 — 2020
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