Riya Sarkar

About Riya Sarkar

I am a seasoned professional with several years of customer service and operations management experience in the air travel sector. Recognized for demonstrating a natural aptitude for sales techniques, as well as commerce and customer relations, I have a verifiable history of contributing directly to company success throughout my career. As such, I have consistently exceeded performance goals, and I am adept at achieving maximum operational impacts with minimal resource expenditure. Professional focal points include client retention, cross-selling and upselling, team collaboration, needs assessment, and client engagement. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and prioritization skills, as well as critical thinking, decision making, time management, and attention to detail to support efficiency and optimal results. Currently, I am a Customer Service Officer with Indigo Airlines. In this position, I engage and communicate effectively and professionally with both easy going and challenging customers while addressing any queries, concerns, or issues. I also successfully upsell all services offered while assisting passengers throughout check-in and boarding processes. In addition, I liaise with senior leadership and cross-functional teams to ensure the company’s service support structure is driving the business forward with minimal obstacles.Colleagues describe me as a progressive, driven, down-to-earth and customer relations expert who can be relied on to offer superior solutions that deliver optimal results.I am pursuing new opportunities and can be reached through this profile, or by email at: r••••••••@gmail.com

Experience

1. Senior Executive HR Operations

   Capgemini

   Aug 2024 — Present · Kolkata, IN

Education

• University Of North Bengal

  Bachelor of Commerce - BCom

  2015 — 2018