Riya Relan
Program Manager @ Salesforce | Ex-Sprinklr
- Role
- Program Manager at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Riya Relan
Experienced Program Manager with a demonstrated history of working in the SaaS industry. Skilled in Microsoft Word, Communication, Management, Teamwork, and Leadership. Strong product management professional with a Master\'s degree focused in International Business from Smith School of Business at Queen\'s University. Proven track record to develop comprehensive monitoring of risks, issues, dependencies, contingency plans, and resources enables me to contribute to product roadmap development.
Experience
Program Manager
Aug 2024 — Present · Bengaluru, IN
Partnered with Legal, Privacy, Security, Finance, Procurement, and IT to ensure global-scale, compliant research operations.•Earned the Salesforce All-Star Award for designing and delivering a high-complexity enterprise panel study for Field Service, one of Salesforce’s most difficult customer segments to recruit and retain.•Designed and executed participant recruitment strategies across 20+ studies per quarter, achieving 95%+ participant show-up rates and reducing rescheduling by 30%.• Managed vendor procurement for tools and incentives, optimizing spend and cutting operational costs by ~15%.• Enabled the launch of Salesforce IT Service Management, one of the company’s largest new products, by executing multi-method research programs (surveys, interviews, advisory panels) across global customers.• Coordinated Product Advisory Councils & microsummits with 30+ C-suite executives and 10+ product teams, influencing 3+ major product roadmap decisions per year
Education
ESCP Business School
Master's degree
2022 — 2022
Delhi Public School, Dwarka
High School
Jesus and Mary College (JMC), Delhi
Bachelor's degree
2016 — 2019
Smith School of Business at Queen's University
Master's degree
2021 — 2022
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