Riya Mandal

WORK HISTORY

EDUCATION

ABOUT RIYA MANDAL

As a solutions-focused, client-facing professional in SaaS and CXM, I specialise in delivering cloud-based, enterprise customer experience solutions that help global organisations transform how they engage with customers across digital channels. I partner closely with senior stakeholders to translate business objectives into scalable, data-driven CX strategies that drive measurable outcomes.With a strong background in professional services and complex implementations, I have a proven track record of managing end to end delivery from customer onboarding and platform configuration to process optimisation and adoption enablement. I consistently deliver high-quality results by aligning technology, data, and workflows with client expectations and industry best practices.I am passionate about driving value through customer-centric thinking, operational excellence, and continuous improvement. My experience spans CXM platforms, analytics-driven insights, and cross-functional collaboration, all focused on improving customer satisfaction, agent productivity, and business performance.Whether implementing enterprise CX platforms, optimising customer journeys, or collaborating with global teams, I bring strategic thinking, confidence, and a results-oriented mindset. My goal is to help organisations elevate their customer experience, increase operational efficiency, and stay ahead in an increasingly digital and competitive landscape.