Riya Mandal
Senior Implementation Consultant | SaaS, CXM & Fintech | Order-to-Cash | Digital Transformation
- Role
- Senior Implementation Consultant at Sprinklr
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Riya Mandal
As a solutions-focused, client-facing professional in SaaS and CXM, I specialise in delivering cloud-based, enterprise customer experience solutions that help global organisations transform how they engage with customers across digital channels. I partner closely with senior stakeholders to translate business objectives into scalable, data-driven CX strategies that drive measurable outcomes.With a strong background in professional services and complex implementations, I have a proven track record of managing end to end delivery from customer onboarding and platform configuration to process optimisation and adoption enablement. I consistently deliver high-quality results by aligning technology, data, and workflows with client expectations and industry best practices.I am passionate about driving value through customer-centric thinking, operational excellence, and continuous improvement. My experience spans CXM platforms, analytics-driven insights, and cross-functional collaboration, all focused on improving customer satisfaction, agent productivity, and business performance.Whether implementing enterprise CX platforms, optimising customer journeys, or collaborating with global teams, I bring strategic thinking, confidence, and a results-oriented mindset. My goal is to help organisations elevate their customer experience, increase operational efficiency, and stay ahead in an increasingly digital and competitive landscape.
Experience
Senior Implementation Consultant
Dec 2025 — Present
Education
Delhi Public School Panipat Refinery
Class 12, PCM
2018
Kalinga Institute of Industrial Technology
Bachelor of Technology - BTech, Electronics and Telecommunications Engineering
2018 — 2022
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