Riya Malang

About Riya Malang

I am a results-driven and committed Service Delivery Manager at Capgemini India, with an overall experience of 6+ years in the industry. My focus is on driving business growth for retail and technology customers in the GCC domain, building long-term relationships, and delivering tailored solutions that meet evolving client needs.With a strong foundation in business analysis, project management, and account management, I excel in streamlining processes, prioritizing tasks, and resolving complex challenges with an analytical approach. My expertise includes building business strategies, managing key accounts, and improving operational standards to enhance efficiency. I am proficient at delivering solutions that align with business goals and customer expectations, ensuring sustainable growth and success.Key skills and expertise:Service Delivery ManagementBusiness Strategy & GrowthAccount Management & Relationship BuildingOperational Efficiency & Process OptimizationData Analysis & Strategic PlanningLeadership & Team CollaborationWork Experience:Capgemini India – Service Delivery Manager (Aug 2023 - Present)As a Service Delivery Manager at Capgemini, I manage key account, focusing on delivering customer-centric solutions and ensuring seamless service delivery. My role involves meeting with various managers to understand their challenges and providing customized solutions that align with business objectives. I have been successful in building long-term relationships with clients and driving business growth in the GCC domain.Tata Consultancy Services (TCS) – Business Analyst (Sept 2020 - Aug 2023)At TCS, I was responsible for defining project milestones, conducting requirement elicitation, developing comprehensive marketing strategies, and analyzing complex business operations. I played a crucial role in creating management dashboards, executive summaries, and ensuring that products met functional specifications and user requirements.Schindler India Pvt Ltd – Business Development Executive (Jan 2020 - Aug 2020)In this role, I was focused on business development, market analysis, customer satisfaction, and revenue generation. I successfully exceeded sales quotas, implemented marketing campaigns, and built strong customer relationships. My efforts contributed to the growth of the business in a competitive market.Education:PGDM in Marketing – Balaji Institute of Telecom Management, Sri Balaji University, PuneB.E. in Electronics & Telecommunication (E & TC) – Chhattisgarh Swami Vivekanand Technical University, Raipur

Experience

1. Service Delivery Manager

   Capgemini

   Aug 2023 — Present · Pune, IN

   As a Service Delivery Manager at Capgemini India, I am responsible for driving business growth and delivering exceptional service to clients, particularly in the Global Capability Centers (GCCs) and Captives space. I oversee the end-to-end service delivery process, manage client relationships, and ensure the successful execution of solutions that meet evolving business needs.In my role, I lead a dynamic team, providing direction and support to ensure timely and quality delivery of services. I foster a collaborative environment that encourages innovation, efficiency, and continuous improvement. I work closely with cross-functional teams to streamline processes, optimize operational performance, and align service delivery with client expectations.I am also responsible for managing key account, building long-term client relationships, and ensuring customer satisfaction through effective communication and strategic problem-solving. My strong leadership skills allow me to navigate complex challenges, prioritize tasks, and deliver results that contribute to the growth and success of both my clients and the organization.Key Areas of Expertise:Service Delivery & Client Relationship ManagementTeam Leadership & Cross-functional CollaborationProcess Optimization & Operational EfficiencyBusiness Growth & Strategic PlanningClient Retention & SatisfactionI am dedicated to driving results through innovation and customer-centric strategies, while continuously enhancing my team’s capabilities and ensuring the highest standards of service delivery.

Education

• Sri Balaji University,Pune

  MBA - Master of Business Administration, Marketing

  2018 — 2020

• Shri Shankaracharya Institute of Professional Management & Technology Mujgahan

  Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering

  2013 — 2017