Riya Majumdar

Experience

1. Guest Relations

   Compass Group India

   Jul 2025 — Present · Hyderabad, IN

   Guest Interaction & Satisfaction • Greet guests warmly and ensure a memorable dining experience. • Maintain a strong presence on the floor during peak hours. • Handle guest complaints or concerns tactfully and professionally. • Follow up with guests to ensure satisfaction and collect feedback.2. Reservation & Table Management • Manage reservations and coordinate table assignments. • Ensure VIP guests and regulars receive special attention or personalized service. • Maintain waitlists and manage guest flow during busy times.3. Communication & Coordination • Act as a communication bridge between the service team, kitchen, and guests. • Coordinate with the restaurant manager, chefs, and servers to ensure smooth operations. • Brief staff on special guest preferences, allergies, or complaints.4. Service Standards & Hospitality • Ensure the highest standards of hospitality are maintained. • Train and guide staff in guest interaction and etiquette. • Monitor cleanliness, ambiance, and overall guest-ready environment.5. Feedback & Service Improvement • Collect and record guest feedback and suggestions. • Analyze recurring issues or compliments to improve services. • Implement strategies for enhancing guest experiences.6. Handling Special Events & Requests • Assist with private dining arrangements, birthdays, anniversaries, etc. • Manage pre-arranged requests (e.g, flowers, cakes, seating preferences).7. Reporting & Documentation • Maintain records of guest preferences, complaints, and resolutions. • Report to the F&B Manager on daily operations, guest issues, and suggestions.