Riya M.
Business Process Analyst @EGYM
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WORK HISTORY
Business Process Analyst @EGYM
Munich, DE
End-to-End process mapping for Lead to Order and Order-to-Cash processes- Identifying and improving processes and addressing process gaps- Identifying and attaching KPIs to each process- Stakeholder Management for Global Process Alignment
EDUCATION
G.H. Raisoni College of Engineering(GHRCE), Nagpur
Bachelors of Engineering
ABOUT RIYA M.
Pursuing my goal of supporting global users within the set timeframes and advocating for these users within the organisation to enhance their adoption and retention with the tool. Managing the team to ensure that all the SLAs and KPIs are achieved within the set targets without hampering the motivation of the team. About me: I enjoy building world-class systems for organisations. I am passionate about building processes for a stable support environment to ensure maximum engagement and retention of customers ensuring customer-centricity. I also work in multi-faceted scale up environment with multiple stakeholders and fast moving goals. Expertise: B2B Customer Support | Support Systems Management | Process-building for support & Customer Success | SLA and KPI tracking and reporting | People management | Operations Management | Stakeholder Management | Customer Success | Process improvement Outside work you will find me playing with my dogs, cooking and baking variety of food, reading books, listening to quirky music and gardening.
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