Riya Khinvasara
Customer Success | Client Relationship Management | Project & Operations ManagementDriving Customer Retention, Account Growth, and Operational Excellence for Enterprise Client
- Role
- Senior Manager Customer Support at Kea Analyst Relations
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Riya Khinvasara
As a Senior Customer Success & Relationship Management professional with 4+ years of experience driving client satisfaction, retention, and business growth across domestic and international markets (US & Canada), I help organizations maximize account value, streamline operations, and deliver measurable results.I have a proven track record in:Customer Success & Account Management: Managing enterprise and SMB clients, providing consultative guidance, improving NPS, retention, and lifetime value through proactive account strategies.Relationship & Stakeholder Management: Building and nurturing long-term client relationships, understanding business needs, and delivering tailored solutions to drive growth and satisfaction.Project & Operations Leadership: Initiating and scaling new projects, driving operational efficiency, optimizing workflows, and training cross-functional teams for consistent performance.Key achievements include:Successfully onboarded and managed 15–20 international clients per portfolio, achieving measurable increases in satisfaction and retention.Led end-to-end project operations for new initiatives, from conceptualization to execution, ensuring timely delivery and team alignment.Implemented process improvements and automation, reducing client response time and operational bottlenecks.Delivered data-driven insights to clients, enabling strategic decision-making and enhanced ROI.I thrive at the intersection of strategic account management, client success, and operational excellence, and I am passionate about turning complex challenges into actionable solutions that drive client trust, revenue growth, and long-term success.Core expertise -Customer Success Management, Senior Account/Relationship Management, and Client Operations Leadership, where I can leverage my expertise to scale client impact and organizational growth.
Experience
Senior Manager Customer Support
Dec 2025 — Present
Education
ICFAI business school, Mumbai
Pgpm
2018 — 2020
The IIS University
Bachelor of Commerce - BCom
2015
The IIS University
Bachelor of Commerce - BCom(Hons.)
2015 — 2018
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