Riya Gautam
Technical Support Engineer with expertise in production support
- Role
- Technical Support Specialist at Adobe
- Location
- Jaipur, IN
- LinkedIn followers
- 500 followers
About Riya Gautam
Teleperformance has been my professional home since January 2023, where I serve as a Technical Support Engineer specializing in 24x7 production support. My role emphasizes leveraging tools like Microsoft Azure and Jira to resolve technical issues efficiently, ensuring seamless customer experiences. With a Bachelor of Technology in Information Technology from the Global Institute of Technology, Jaipur, I bring a strong educational foundation to my work. I aim to explore opportunities that align with my technical expertise, prioritizing adaptability, process improvement, and effective communication in dynamic environments.
Experience
Technical Support Specialist
Nov 2025 — Present · Noida, IN
Adobe | Full-time• Provided end-to-end technical support for Adobe enterprise and individual customers across products including Adobe Acrobat, Adobe Sign, Admin Console, and Creative Cloud.• Diagnosed and resolved login issues, license provisioning errors, account access problems, and product functionality concerns.• Assisted administrators with user management, license assignment, and console configurations via Adobe Admin Console.• Performed backend user provisioning and troubleshooting to restore access and ensure seamless product usage.• Guided customers through browser troubleshooting (incognito mode, cache clearance, compatibility checks) and mobile app resolution steps.• Collaborated with senior technical teams for advanced case escalations, ensuring timely resolution and customer satisfaction.• Managed ticket lifecycle from investigation to closure while maintaining SLA compliance.• Delivered high-quality customer communication through email and remote support sessions.• Documented case notes clearly to ensure continuity and knowledge sharing.
Education
Central Academy, Kota
12th
2010 — 2011
Global Institute of Technology,Jaipur
Bachelor of Technology (BTech)
2012 — 2016
Skills
- Research
- Customer Service
- Public Speaking
- Project Management
- Microsoft Office
- Management
- Powerpoint
- Microsoft Excel
- Microsoft Word
- Leadership
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