Riya Fousy
Customer Success Associate | B2B SaaS | Ex-Infilect & Adobe Partner | Driving Product Adoption & Retention
- Role
- Customer Success Consultant at Simplyboost
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Riya Fousy
Specialized in managing high-value portfolios for global brands like Heineken and Diageo, focusing on reducing churn and maximizing ROI through data-driven health trackingMy expertise lies in:Relationship Management: Serving as the primary point of contact for clients like Heineken and Diageo to manage expectations and escalations.Process Optimization: Achieving a 50% efficiency gain in workflows to improve delivery speed for clients.Technical Bridging: Translating complex AI data trends into actionable insights that drive client decisions.I am passionate about driving product adoption and ensuring long-term customer loyalty through proactive communication and data-driven health tracking
Experience
Customer Success Consultant
Dec 2025 — Present
Education
Coding Ninjas
Full Stack Development
Nirmala College for Women
BSC IT, Information Technology
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