Riya Dutta
Assistant Manager @Genpact
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WORK HISTORY
Assistant Manager @Genpact
Hyderabad, IN
EDUCATION
West Bengal State University, Kolkata
Bachelor of Arts - BA
ABOUT RIYA DUTTA
Working as an Independent Quality Analyst with Cognizant from May 2019, where my job role is to review the audits done by the Site Quality and also giving feedback to the agents, on their performance over a ticket or a case-Sharing reports evreyday based on the performance -Sharing feedback and the idea to improve the performance -Connecting with client to share idea on how to expland the project which will add value to customer effortless experience -Preparing data for daily/weekly/monthly reviews with clients and management
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