Rixon Hernandez
Rooms Division Management | Data & IA for Bussines
- Role
- Assistant Front Office Manager at IHG Hotels & Resorts
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Rixon Hernandez
With over 20 years of experience in customer service and operations, I bring a strong…
Experience
Assistant Front Office Manager
Aug 2024 — Present · Washington, DC, US
Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes achieving Ranked #1 in Guest Love among all U.S. InterContinental hotels open the entire year 2024 and earning #2 in Loyalty Recognition across the U.S. brand-wide- Engaging with guests to build personal relationships and remedy any complaints, improving Problem Handling & Service Recovery by 8% YoY- Conducting regular front office inspections to ensure we’re making the right first impression - Helping to find new ways to drive revenue from walk-ins and up-selling at the front desk supporting record-breaking performance in ADR, REVPAR, total room and banquet revenues, and non-pandemic RGI- Training team members on procedures and taking the lead during an emergency or crisis increasing Colleague Engagement by 10% year-over-year, reaching a historic high of 73%
Education
Instituto Universitario Tecnologico Para la Informatica
Associate's degree
2001 — 2004
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