Rixon Fernandes
Service Delivery Manager -Digital Workplace , DAAS and FSO Function
- Role
- Project Management at Capgemini
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Rixon Fernandes
Service Delivery and IT Operations leader with 15+ years of experience managing…
Experience
Project Management
Jan 2016 — Present · Pune, IN
Interacting with multiple internal and external stake holders and Clients for account related activities. Monthly Forecast and related reconciliations. Preparing Reconciliation reports (invoice / POdiscrepancies).> Responsible for Vendor Management and invoicing. Maintaining monthly records of all invoices, cross checking and sharing the final decision.> Creating and maintaining Project code creations and extensions. Created, updated, maintained andrevised all meeting materials, the meeting agenda, presentations, scorecards, and dashboards.> Business Support Activity: Coordinate with PMs for Pursuits in their respective area and support tocreate entry in the system and also tracking it till closure. Understand demand plans & help PM fortheir staffing plans based on submitted proposal (RFP).> Coordinate with Service Lines (practice) and other BU for staff requirements. Streamline and support processes for raising resource requirements, on-boarding & off-boarding resources for the program.> Responsible for managing end to end on-boarding process for account hires and new client selects(allocations, background checks, on-boarding dashboards etc.).> Handle complex HR and payroll transactions which includes escalation management and responding to Customer queries.> Staffing and Fulfilment support: Developed the overall strategy and governance process for anenterprise wide PMO for employees as well as project IT staff.> Onboarding and Offboarding of resources. Refined PMO process and procedures and delivered orientation for new employees.
Skills
- HR Operations
- Training & Development
- Vendor Management
- Client Services
- Mis
- Recruiting
- Business Analysis
- Team Management
- Team Leadership
- Strategic Planning
- Reports Analysis
- Customer Relationship Management (Crm)
- Microsoft Office
- Sales
- Customer Service
- Management
- Compliance Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.