Andrea Rivolta
Emea Client Services Manager @Christian Dior Couture
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WORK HISTORY
Emea Client Services Manager @Christian Dior Couture
Paris, FR
EDUCATION
Cofelb - Consorzio Formazione e Lavoro
Associate's degree, Computer and Information Sciences and Support Services
IIS M. Bassi
Diploma in IT and Accounting, Accounting and Computer Science
ABOUT ANDREA RIVOLTA
Strategic Customer Operations Leader with 10+ years of experience driving Customer Experience, Support, and Retention teams across international markets. Ex-Booking.com, Ex-GoStudent, currently leading Operations & Customer Care at Fives – I specialize in building and scaling customer-centric structures, improving satisfaction (NPS, FCR, QA), and increasing operational efficiency through automation, people empowerment, and KPI-driven strategy. I believe in leadership by example, transparency, and continuous improvement. I’m currently open to new challenges where I can create impact, innovate service processes, and develop high-performing teams. Let’s connect if you’re looking for a strong, strategic, people-first leader in Customer Success or Customer Operations.
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