Rivka Noskeau
Director of Strategy and Operations @Zocha Group
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WORK HISTORY
Director of Strategy and Operations @Zocha Group
US
EDUCATION
University of Houston
BA, Theatre, 3.9
American Academy of Dramatic Arts-Los Angeles
Associate of Arts (A.A.), Theatre
SKILLS
ABOUT RIVKA NOSKEAU
With over 20 years of experience, I specialize in integrating technology with customer experience to drive business outcomes, particularly in the hospitality industry. In roles such as Global Director of Communications & Technology, Customer Experience Operations Manager, and Operations Manager, I have successfully managed global teams, enhanced customer satisfaction, and driven product adoption.I excel in strategic coordination, compliance, and technology optimization, having launched new websites, improved customer ratings, and reduced no-show rates. My expertise includes developing internal programs to handle customer scenarios, leading technological integrations, and optimizing processes for efficiency.I am passionate about leveraging technology to streamline operations and deliver exceptional customer experiences, consistently achieving high customer and employee retention rates.
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