David Rivero
Experience Product Management - Transition & Retire at TIAA
- Role
- Experience Product Management - Transition & Retire at TIAA
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About David Rivero
I\'m passionate about using technology to help people improve their lives and financial wellbeing. Competencies include-Developing strategies to engage customers, improve operational performance and drive business growth-Leading high performing teams focused on program management and execution-Leveraging data to analyze problems or opportunities I\'ve worked in the wealth management, retirement, insurance and banking sectors and collaborated with global teams across the U.S, Europe, Latin America and Asia.
Experience
Experience Product Management - Transition & Retire
Apr 2023 — Present · New York, NY, US
Digital & Client Experience: Owner of TIAA\'s Transitioning-to-Retirement and In-Retirement Customer Journeys. Responsible for-Orchestrating CX requirements & integration across all customer touch-points related to Transitioning & Retirement as well as Money Out transactions (withdrawals, loans and RMD)-Driving feature/capability roadmap development and enterprise prioritization -Ensuring integration of digital and non-digital experiences across the enterprise -Diagnosing friction in Transitioning & Retirement customer experiences & prioritizing ongoing enhancements
Education
Rollins College
BA, International Business, Economics
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