Ritwik Raman

About Ritwik Raman

I work at the intersection of enterprise relationships, revenue growth, customer success, and AI-driven operational efficiency.Over the past several years, I’ve built and managed global enterprise portfolios across ANZ, ASEAN, India, Africa, and the US, helping organizations unlock more value from SaaS platforms while driving sustainable ARR growth, adoption, and long-term customer value.Currently at Freshworks, I manage a $4.5M enterprise portfolio across 26 customers, partnering with CIOs, IT leaders, and CX teams to drive adoption, expansion, and measurable business outcomes.Previously at Adobe, I managed a $14M book of business across enterprise and SMB customers, delivering 96% retention while consistently exceeding expansion revenue targets.Alongside revenue growth, I’m deeply interested in how AI can transform operational efficiency, customer workflows, and enterprise productivity. I actively explore and apply AI tools to improve sales workflows, automation, customer insights, and decision-making.I’m an early adopter of AI tools, currently pursuing Claude AI certification, and regularly experiment with AI-driven approaches for:• Workflow automation and operational efficiency• Sales productivity and prospecting optimization• Customer insights and account intelligence• Scaling knowledge and decision-makingAcross my career, I focus on three core areas:• Serving as a strategic advisor and building trusted executive relationships with enterprise customers• Driving ARR growth by identifying operational gaps and aligning solutions to business outcomes• Navigating complex Enterprise Sales across cross-functional teams to drive retention and expansion.A few highlights:• Manage $4.5M enterprise portfolio at Freshworks• Achieved 104% ARR attainment ($900K target)• Managed $14M portfolio at Adobe with 96% retention• Top 10% expansion revenue performer• Generated $115K pipeline in 10 weeks during a Sprinklr GTM pilotBefore moving into SaaS, I started my career in engineering and project management, which gives me a strong technical lens when working with product, IT, and engineering teams.I also enjoy sharing insights and perspectives on SaaS, AI adoption, enterprise sales, and customer success, and regularly post on LinkedIn about leadership, growth, and operational thinking.I enjoy working with teams that care deeply about customer outcomes, strong execution, and building things that scale.If you\'re working on enterprise AI, SaaS, customer experience platforms, or revenue growth, I’m always happy to connect.

Experience

1. Lead Account Manager

   Freshworks

   Mar 2025 — Present · Chennai, IN

Education

• National Institute of Technology Karnataka

  Bachelor of Technology - BTech, Mechanical Engineering

  2016

• Vellore Institute of Technology

  Master of Technology (MTech), Automotive Engineering Technology/Technician

  2016 — 2018