Ritwik Jain

About Ritwik Jain

Dynamic Engineering Manager with 9+ years of industry expertise and 2+ years of leadership experience in building and scaling high-availability systems. Adept at leading, mentoring, and inspiring engineering teams to drive innovation and deliver high-impact solutions. Passionate about fostering a collaborative, high-performance culture, ensuring teams stay motivated, aligned, and focused on achieving business objectives.Experienced Engineering Manager leading a team of 15+ engineers at Nykaa, driving large-scale order and returns management with 1M+ daily orders and 99.99% availability. Expertise in microservices architecture, AI-driven solutions, and stakeholder collaboration to deliver scalable, customer-centric systems.Key achievements include reducing on-call frequency and MTTD using LLM-powered AI solutions, spearheading strategic initiatives like Hand-in-Hand Exchange, Quick Commerce, and the Franchise Model, and expanding Nykaa globally by building it as a SaaS platform for international markets.Previously at Razorpay, led a team of 10+ engineers, playing a pivotal role in developing the Instant Settlement Platform, processing crores of transactions within seconds with a highly scalable and resilient architecture. Additionally, spearheaded the Razorpay Capital Engineering ecosystem, successfully onboarding one of India’s largest NBFCs into the lending ecosystem.Expertise in software development, system architecture, and agile methodologies, with a passion for hiring, mentoring, and upskilling engineering talent to build world-class teams. Dedicated to designing robust, scalable, and efficient technology solutions that drive business success.

Experience

1. Engineering Manager - Iii

   Nykaa

   Oct 2024 — Present · Gurugram, IN

   Team Leadership & Scale: Leading a team of 15+ engineers, managing the end-to-end lifecycle of orders and returns.High-Scale Order Management: Handling 1M+ orders/day during peak sales with 99.99% availability, ensuring seamless e-commerce operations.AI-Driven Operations: Built an AI solution leveraging LLM models to reduce on-call frequency and significantly improve MTTD, empowering product and business teams.Strategic Growth Initiatives: Led the introduction of Hand-in-Hand Exchange, Quick Commerce, and Franchise Model at Nykaa, involving end-to-end tech solutioning across multiple teams and managing a 10+ engineer team from inception to successful delivery.Global Expansion: Spearheaded the creation of Nykaa as a SaaS platform for e-commerce expansion in regions outside India, Microservices & Architecture: Driving a scalable, high-performance microservices architecture to support business growth.Cross-Functional Collaboration: Aligning engineering efforts with product and business goals, effectively bridging gaps between teams.

Education

• St.Peter's College

  High School

  2002 — 2010

• ESS.ESS.CONVENT SHOOL ,Agra

  High School

  2010 — 2012

Skills

• Microsoft Office
• Python
• Algorithm Design
• Hbase
• Leadership
• Shell Scripting
• Mapreduce
• Game Development
• Javascript
• Html
• Hadoop
• Servlets
• Mysql
• Meditation
• Sql
• Linux
• C++
• Competitive Programming
• Ajax
• Android Development
• Jsp
• C
• Programming
• Mongodb
• Jquery
• Data Structures
• Css
• Event Management
• Cascading Style Sheets (Css)
• Java
• Volunteering
• Hdfs